Counselling skills for the workplace

Behavioural Skills

Course Duration: One day

Course Overview

When faced with a fellow colleague who is in need of support it is often of great value to have some effective counselling skills. Sometimes employees need help because they are under stress, have suffered a bereavement or are experiencing personal or work related problems. Cosensa's counselling skills training course is designed to equip delegates with the fundamental knowledge, skills and awareness to adequately support fellow colleagues in the workplace. Despite the seriousness of the topics covered, delegates can expect a lively, enjoyable and interactive course.


  • Active listening and constructive questions
  • Internal experience and external signals
  • Effective language patterns and reframing
  • Breaking bad news
  • Helping with bereavement
  • Defusing anger
  • Maintaining your resourcefulness when counselling
  • Recognising limitations. 
  • How and where to refer people (e.g. to a professional counsellor)

Learning outcomes

Who should attend


Course benefits

Pre-course work

Further courses to consider


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Counselling skills for the workplace

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