Effective Middle Management - an essential skills programme

Leadership & Management

Course Duration: Three days over a three month period

Course Overview

A middle manager’s ability to get results through others in order to be successful in implementing business strategy, is challenging. They need to be excellent communicators, who agree objectives, and develop their staff to achieve and exceed department, team and individual KPIs, targets and budgets. At the same time, they balance the needs of their team and the wider, ever changing, business direction and directives. This course has been designed to provide middle managers with the skills and tools necessary to be successful in this challenging role.


Day 1:  Leadership Skills and Qualities
  • The challenge facing middle managers today
  • Understand and recognise different leadership styles, including your own
  • The 5 Levels of Leadership
  • Situational Leadership
  • Developing a coaching approach to your leadership style
  • Building positive and trusting relationships with colleagues and senior management
  • Developing your credibility
  • Being a role model & the importance of values
Day 2:  Managing your Work and Responsibilities
  • Your role/place in the organisation
  • Prioritising, planning, and controlling workloads
  • Focusing on KPIs, targets and budgets
  • Action planning
  • Problem solving and decision-making techniques
  • Dealing with uncertainty
  • Importance of taking responsibility & ownership for decisions & actions
  • Delegating tasks & knowing other’s roles – Internal/External.
Day 3:  Developing High Performing Teams
  • Discuss what a team is and why we need them
  • Explore different models for team performance 
  • Appreciate team inter-dependency
  • Understand what makes teams dysfunctional/effective
  • Learn how to establish a cohesive team
  • Managing change effectively
  • How to overcome conflict

Learning outcomes

Who should attend


Course benefits

Pre-course work

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Effective Middle Management - an essential skills programme

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