Learn how to use the Lean methodology at an in-depth level to develop and improve services. The course is divided into four modules: core skills, redesigning services, implementing service improvement, and events and programmes.
Understand the basic concepts of Lean and learn how to use the five Lean principles.
Find out how to utilise a basic problem solving set for service improvement.
Understand the basics of Value Stream Mapping.
Develop the ability to lead a blue sky process.
Understand about Lean events and be able to turn a Value Stream Map into an implementation plan.
Begin to understand the people issues that underpin the ability of organisations to sustain service improvement.
Find out how to plan cellular working.
Understand how to structure a Lean programme consisting of multiple events and activities.
Learn how to review the issues that arise in facilitating Lean events.
Plan your post-training project in detail.
Create a service improvement strategy.
Prepare for the post-programme support.
Who should attend
This programme is ideally suited for Senior leaders, middle managers, frontline staff and others in clinical and administrative settings who are interested in learning how to drive improvements that create value, eliminate waste and reduce staff’s burden of work.
There is no pre-course work for this programme.
All delegates who successfully complete this course will receive an
electronic certificate of attendance issued by International Lean Six