LEAN Service Improvement

Management Systems

Course Duration: Three Days

Course Overview

Learn how to use the Lean methodology at an in-depth level to develop and improve services. The course is divided into four modules: core skills, redesigning services, implementing service improvement, and events and programmes.


  • Understand the basic concepts of Lean and learn how to use the five Lean principles.
  • Find out how to utilise a basic problem solving set for service improvement.
  • Understand the basics of Value Stream Mapping.
  • Develop the ability to lead a blue sky process.
  • Understand about Lean events and be able to turn a Value Stream Map into an implementation plan.
  • Begin to understand the people issues that underpin the ability of organisations to sustain service improvement.
  • Find out how to plan cellular working.
  • Understand how to structure a Lean programme consisting of multiple events and activities.
  • Learn how to review the issues that arise in facilitating Lean events.
  • Plan your post-training project in detail.
  • Create a service improvement strategy.
  • Prepare for the post-programme support.

Who should attend


Pre-course work


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LEAN Service Improvement

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