Developing Stronger Working Relationships

Behavioural Skills

Course Duration: One day

Course Overview

This one-day programme will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships both within your own team and inter-departmentally by learning how to analyse situations and consciously select and use productive communication strategies.


  • Discuss what a team is and why we need them
  • Explore different models for team performance
  • Appreciate team interdependency
  • Understand what makes teams dysfunctional/effective
  • Learn how to establish a cohesive team
  • Identify who your internal customers are and what they need from you
  • Establish why poor internal customer care happens
  • Look at techniques to work with colleagues professionally
  • Understand the role of non-verbal communication

Learning outcomes

Who should attend


Course benefits

Pre-course work

Further courses to consider


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