Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. They will also learn how to encourage healthy conflict and debate to create an environment where people feel they can positively challenge each other’s thinking. Perceived conflict also often stops people from having courageous conversations. We will explore this and will help delegates develop skills to hold positive conversations about difficult issues.
By the end of this course, delegates will be able to use techniques that enable them to deal positively and confidently with conflict, disagreement, and aggression. They will be able to hold productive courageous conversations when giving others feedback and discussion issues.