Customer Service Skills

By the end of this course delegates will have the skills to:

• Give customers an excellent experience.
• Provide great service using the full circle of components that customers expect.
• Use listening and questioning skills to ensure the customer feels fully heard.
• Demonstrate congruence in words, tone and body language when helping customers.
• Use the full customer communication cycle.
• Clearly explain to customers how they will help with queries and resolve problems.
• Handle customer complaints with empathy, sensitivity, and urgency. 

Managers and staff of organisations of any size who have a customer facing role.

Introductory

This programme provides delegates with a structure for helping customers across all aspects of the relationship.  It encourages them to have empathy for the customer's point of view, whilst equipping them with the skills necessary for effective communication.

No pre-course work required.

All delegates who successfully complete this course will receive an electronic certificate of attendance.

We deliver our course throughout the UK and beyond.  We can facilitate onsite at your premises, as a virtual training option for those who are working from home or at any number of venues in Belfast, Glasgow, Edinburgh, Aberdeen, Inverness, Newcastle, Manchester, Leeds, Birmingham, Cardiff or London. Contact Us for more information or click the green button below to see when we are next running this as an open course anyone can attend.