Training for PAs and EAs

Leadership & Management

Course Duration: One day

Course Overview

Our Training for PAs and EAs course provides Personal and Executive Assistants with everything they need to succeed in a demanding and continually changing role. Core skills like minute-taking, introduction to management tools and techniques to maximise productivity, as well as a range of other administrative duties are all covered


  • Your role within the management team
  • Effective management and personal development skills
    • Techniques to progress and manage your own development
    • Management tools and techniques to maximise productivity
  • Identify objectives to increase productivity - your own and your manager's
  • Deciding what is important and what is not
  • Principles of managing people
    • The elements of management
    • The skills needed
  • The need for planning
    • Why plan?
    • 7 Steps of Effective Planning
    • Prioritisation - Setting SMART Objectives - Working with others
  • Motivational factors
  • Effective delegation - when and how?
    • Influencing Skills
  • Communication skills
  • Providing crystal clear instruction
  • Getting ideas accepted
    • Being a team player
  • Expectations and work ethics
  • Assessing your team qualities
    • Personal Action Plans
  • Assertiveness skills
  • Appropriate minute taking skills

Learning outcomes

Who should attend


Course benefits

Pre-course work

Further courses to consider


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Training for PAs and EAs

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