Reception Skills

Business Skills

Course Duration: One day

Course Overview

This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation.


This course includes a variety of modules including:
  • The receptionist's role
  • The welcome greeting and managing reception 
Image, appearance and behaviour
Essentials of customer care
Communication skills  

  • Dealing with difficult people and handling complaints
Professional telephone behaviour 

  • Assertive, aggressive and passive behaviours 

  • Developing an effective telephone manner

Learning Outcomes


Course Benefits

Pre-course work

Further courses to consider


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Reception Skills

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