Managing Unacceptable Employee Behaviour

Human Resource Management

Course Duration: One day

Course Overview

The aim of this course is to enable delegates to protect themselves and their organisation from grievance and legal disputes which could damage the reputation, operations and possibly profitability of their business.


  • The seven types of difficult employees
  • Leadership styles and when to apply them
  • What causes performance shortfall
    • Measuring poor performance objectively
    • Dealing with poor performance, misconduct and gross misconduct
  • When and how to take corrective or punitive action
  • Dealing with employees who are off sick
  • Changing behaviour using a counselling style of communication
  • The coaching cycle
  • Preparing for and conducting a performance review meeting
  • What actions amount to gross misconduct
  • Drafting a proper disciplinary procedure
  • What are the fair grounds for dismissal
    • Legal obligations when terminating employment
    • Create warning letters and letters of dismissal
  • The motivational and legal risks associated with failure to discipline properly

Learning outcomes

Who Should Attend


Course Benefits

Pre-course work

Further courses to consider


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Managing Unacceptable Employee Behaviour

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