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AI Awareness Session

I.T. Training

Course Duration: Half day

Course overview

The short session aims to demystify AI, explore its real-world implications, and help professionals use it responsibly and confidently in their roles. The session focuses on understanding - not coding - while linking concepts to practical workplace realities.

Content

Setting the Scene: AI in Our World

Interactive poll: “Where do you already encounter AI?”
Group discussion: Perceptions and myths about AI

Trainer mini-input: “What AI really is” — a human-centred definition
Examples: Recommendation systems, chatbots, fraud detection

How AI Works – The Human Explanation

Analogy-based explanation of:

Data, algorithms, and pattern learning
Machine Learning (supervised vs unsupervised)
Neural networks explained visually (“digital brain” analogy)

Short exercise: Participants match “AI in action” scenarios with underlying methods (e.g., “spam filter → supervised learning”).

AI in the Workplace: Opportunities and Boundaries

Case examples: AI in HR, finance, customer service, and operations
Discussion: “Automation or augmentation — what does AI mean for your role?”
Small-group activity: Identify an area in your team where AI could support human decision-making (not replace it)

Ethics and Accountability in AI

Trainer input: Bias, fairness, and accountability explained through real cases (e.g., facial recognition, hiring algorithms)
Reflection exercise: “Who’s responsible when AI gets it wrong?”
Explore frameworks: fairness, transparency, and explainability
Link to GDPR and data responsibility

Using AI Responsibly – Personal Toolkit

Quick audit: Where participants currently use AI (e.g., MS Copilot, ChatGPT, CRM tools)
Checklist: Questions to ask before using AI outputs (accuracy, bias, source, privacy)
Discussion: Balancing efficiency with integrity

Next Steps: Staying Curious

Trusted resources for AI learning and monitoring (EU AI Act updates, credible blogs, courses)
Final reflection: “What one action will you take after today?

Learning outcomes

By the end of this session, participants will be able to:

Explain key concepts and types of AI in clear, everyday language.
Distinguish between automation and augmentation in workplace contexts.
Analyse common ethical challenges in AI use (bias, transparency, data privacy).
Evaluate AI applications relevant to their profession or sector.
Formulate personal or team actions to engage with AI responsibly and effectively.

Who should attend

Anyone who is curious about how they can use AI in a professional setting.

Level

Introduction

Course benefits

understanding the scope of AI helps us use it more effectively
you don’t need to be technical to understand the logic of AI
learn that the real use of AI is in partnership; human judgment together with machine efficiency
ethical AI starts with informed, questioning users

Pre-course work

There is no pre-course work for this course but it is useful to have had some interaction with AI tools

Further courses to consider

More AI training programmes will be added to our suite of programmes. Please contact us if there is something in particular you would like to see delivered.

Certificate

All delegates who successfully complete this course can receive an electronic certificate of attendance on request.

AI awareness training near me

We deliver our AI Awareness Session throughout the UK and beyond. We can facilitate onsite at your premises, as a virtual training option for those who are working from home or at any number of venues in Belfast, Glasgow, Edinburgh, Aberdeen, Inverness, Newcastle, Manchester, Leeds, Birmingham, Cardiff or London. Contact Us for more information or click the green button below to see when we are next running this as an open course anyone can attend.

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