Advanced Facilitation Skills

Behavioural Skills

Course Duration: Two days

Course Overview

This highly participative and practical programme takes facilitation to a new level, giving delegates the tools to improve their ability to manage and lead discussions whilst improving their understanding of group dynamics. We work with managers on current issues and can tailor the programme to address specific needs and issues. There will be time allocated to practice what is being learned throughout the programme and by the end of this course delegates will be using techniques to help them to deal with their own confidence and abilities as well as recognise how to support and manage a group.


Day One
  •  The difference between communicating and selling news or information
  •  Barriers to effective facilitation
  •  Using a simple structure to plan effective communication
  •  How behaviour and personality influence the way people communicate
  •  Communicating more effectively on an individual and group basis
  •  Using different styles of language to build rapport
  •  Use creative thinking to plan
  •  Understanding why conflict is inevitable but can be positive

Day Two
  •  Patterns of behaviour
  •  Highlight the importance of body language
  •  Conflict strategies -Develop the skills necessary to handle a variety of everyday confrontational situations
  •  Identify the areas of individual, potential causes of stress where you can take control and plan a positive course of action
  •  Introduce some tactics designed to sustain a long term positive mental attitude
  •  Turn positive action into positive habits & turn setbacks to your advantage
  •  Take personal responsibility for what you know and what you need to find out and feedback

Learning outcomes

Who should attend


Course benefits

Pre-course work

Further courses to consider


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Advanced Facilitation Skills

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