This highly practical programme delivers all the essential skills, tools and techniques required to support you in knowing and valuing yourself. Using this knowledge to better communicate with others, deal with difficult situations and help your team to better manage the stresses and pressures of their jobs and personal lives. Delegates will be encouraged to reflect on their previous experiences and difficulties and plan to use these to better enable themselves to deal with difficult situations in the future.
By the end of this course, participants will be able to:
- Explore personal identity and self-awareness
- Set meaningful goals and outcomes
- Understand and manage challenging behaviours and communicate effectively in difficult situations
- Enhance interpersonal effectiveness by applying thinking and communication models
- Develop confidence in handling complex conversations, using tools like Socratic questioning and value-based communication to foster clarity and connection
Managers, team leaders and general staff
This programme will be meticulously designed, specifically for your organisation, to make a noticeable and tangible difference to your team. This is not another “cookie-cutter” programme, dressed up as bespoke. It is based solely on you and your needs, focussing in on your specific team. This programme will challenge, support and empower your team to aspire to a much higher level of performance.
Many topics are covered at a high level in this one day programme - for greater, indepth coverage, you might consider full day delivery of the following:
- Managing Conflict in the Workplace
- Having Courageous Conversations
- Inspirational Leadership Skills
- Emotional Intelligence
- Effective Communication Skills
- Developing Stronger Working Relationships
All delegates who successfully complete this course can request an electronic certificate of attendance.
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